TERMS OF USE

Welcome to Novarau! This website and its associated mobile sites and applications (collectively, the “Site”) are owned and operated by LULU BEAUTY GLOBAL BUSINESS CO., LIMITED (doing business as “Novarau,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our Site. Any products or services you purchase through this Site are also governed by our Terms of Purchase, which are incorporated here by reference. Additionally, your use of the Site is subject to our Privacy Policy.

By continuing to browse and use this Site, you agree to be bound by these Terms. If you do not agree with them, please kindly refrain from using our Site.

PLEASE READ THESE TERMS CAREFULLY. BY USING THIS SITE, YOU AGREE TO THESE TERMS OF USE, INCLUDING WITHOUT LIMITATION, THE MANDATORY ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DETAILED IN THE DISPUTE RESOLUTION SECTION BELOW.

Accuracy of Your Information

We kindly ask that all information, data, and materials you provide to Novarau are true, accurate, current, and complete. It is your responsibility to keep your account and contact details up-to-date so we can serve you best.

Privacy Policy

We care deeply about your privacy. A copy of our Privacy Policy, which explains how we collect, use, and share your personal information, can be found at https://www.novarau.com. By using our Site or communicating with us, you consent to our data practices as described in that policy.

License and Site Access

All content on this Site (such as text, design, graphics, logos, images, audio clips, code, and software) is the exclusive property of Novarau, our licensors, or our content providers, and is protected by copyright, trademark, and other applicable laws.

We grant you a limited, personal, and non-commercial license to access and use the Site. You may download or print content for your personal use, provided you leave all copyright and trademark notices intact. However, without our express written permission, you may not:

  • Use the Site or its content for commercial purposes or for the benefit of a third party;
  • Use data mining, robots, "scraping", or similar data gathering and extraction tools;
  • Modify, reverse-engineer, distribute, transmit, or create derivative works from our content;
  • Upload viruses, malware, or any code designed to disrupt our Site;
  • Take any action that puts an unreasonable or disproportionately large load on our infrastructure.

We reserve the right to suspend or terminate your access to the Site at any time, without notice, if we believe you have violated these Terms.

Third-Party Links

Our Site may contain links to outside websites or resources. These are provided purely for your convenience. Novarau does not endorse and is not responsible for the content, products, or privacy practices of these third-party sites. Please review their terms and conditions, as your use of third-party sites is at your own risk.

Content You Submit

We love hearing from our community! With respect to any content you submit, post, or upload to the Site (other than personal information), you grant Novarau a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, copy, display, modify, and distribute that content in any media. You represent and warrant that you have the full right to share this content and that it does not infringe on anyone else's rights.

DISCLAIMERS

YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THE SITE, INCLUDING ALL MATERIALS, INFORMATION, AND PRODUCTS, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, NOVARAU DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DOWNLOADED CONTENT WILL BE FREE OF VIRUSES. IF YOU DOWNLOAD CONTENT, YOU DO SO AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LULU BEAUTY GLOBAL BUSINESS CO., LIMITED NOR ITS AFFILIATES, PARTNERS, OR LICENSORS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE, YOUR INABILITY TO USE THE SITE, OR ANY PRODUCTS PURCHASED THROUGH THE SITE. THIS APPLIES TO ALL CLAIMS, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING IT.

Indemnification

You agree to defend, indemnify, and hold harmless Novarau and its affiliates from any and all claims, damages, costs, and expenses (including attorneys' fees) arising from your use of the Site, your breach of these Terms, or your violation of any applicable law or the rights of a third party.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically, and agree that all agreements, notices, and disclosures we provide to you electronically satisfy any legal requirement that such communications be in writing.

Trademarks and Copyrights

The trademarks, logos, and service marks displayed on the Site belong to Novarau or other authorized third parties. You may not use these marks as meta tags or any other "hidden text" without our prior written permission.

Claims of Intellectual Property Infringement

We respect the intellectual property of others. If you believe your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with a written notice containing the following:

  • An electronic or physical signature of the authorized person;
  • A description of the copyrighted work or intellectual property;
  • Where the allegedly infringing material is located on our Site;
  • Your address, phone number, and email address;
  • A statement of good faith belief that the use is unauthorized;
  • A statement, made under penalty of perjury, that your information is accurate.

Please send your notice to: Copyright Agent, c/o LULU BEAUTY GLOBAL BUSINESS CO., LIMITED
Email: service@novarau.com

Risk of Loss

Items purchased through the Site are shipped by a third-party carrier. Risk of loss and title for such items pass to you upon our delivery to the carrier.

Dispute Resolution

By using the Site, you unconditionally agree that any dispute, controversy, or claim arising out of or relating to these Terms shall be referred to and finally resolved by arbitration under the UNCITRAL Arbitration Rules. The place of arbitration shall be the Hong Kong Special Administration Region of the People’s Republic of China, and the proceedings shall be conducted in English.

Changes to These Terms of Use

We may update, modify, or remove portions of these Terms at any time by posting the revised version on the Site. It is your responsibility to check periodically for any changes. Your continued use of the Site means you accept the updated Terms.

How to Contact Us

We are always here to help! If you have any questions, comments, or concerns about these Terms or our Site, please feel free to reach out to our Customer Service team:

LULU BEAUTY GLOBAL BUSINESS CO., LIMITED (Novarau)
Email: service@novarau.com
Phone: +1 (844) 245-0198