TERMS OF PURCHASE

These Terms of Purchase (“Terms”) govern your purchases of products and services available through https://www.novarau.com (the “Site”). The Site is operated by LULU BEAUTY GLOBAL BUSINESS CO., LIMITED, doing business as Novarau (“Novarau,” “we,” “us,” or “our”). Your use of the Site and these Terms are also governed by our Terms of Use and Privacy Policy, which are incorporated herein by reference.

PLEASE CAREFULLY READ THESE TERMS OF PURCHASE, ALONG WITH THE TERMS OF USE, PRIVACY POLICY, AND OTHER REFERENCED AGREEMENTS, BEFORE PURCHASING OR USING PRODUCTS OR SERVICES THROUGH THE SITE. BY PLACING AN ORDER, YOU AGREE TO THESE TERMS, INCLUDING THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN THE DISPUTE RESOLUTION SECTION.

GENERAL

By completing a purchase, you agree that these Terms constitute a valid and binding agreement between you and Novarau. You represent that you are (1) at least 18 years of age, (2) of legal age to form a binding contract, and (3) not barred from receiving services under any applicable laws or regulations.

You agree to purchase and use our products and services in strict compliance with these Terms and all applicable laws. You are solely responsible for complying with the local laws of the jurisdiction to which your products are shipped. Please note that all calls, emails, and other communications between you and our support team may be recorded for quality assurance.

CONTACT US

If you have any questions or need assistance, we're here to help! Please reach out to our Customer Service team at service@novarau.com or call us at +1 (844) 321-9876.

PRIVACY POLICY

A copy of our Privacy Policy, which explains how we collect, use, and process your personal information, can be found at https://www.novarau.com. By using the Site, you consent to your personal data being collected and processed in accordance with this Privacy Policy. We may update our Privacy Policy from time to time, and any changes will be posted directly on the Site. Your continued use of Novarau after any changes indicates your acceptance of those updates.

PURCHASES

Order Processing

Novarau reserves the right, in its sole discretion, to refuse or cancel your order in certain circumstances. This may happen if a product is out of stock, incorrectly priced, if we suspect fraudulent activity, or for any other reason we deem necessary. We may also take steps to verify your identity before processing an order. If your order is canceled, you will not be charged, or you will receive a full refund. Furthermore, we reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omissions; and (iii) make changes to pricing, promotions, product descriptions, or other information without prior notice.

Product and Service Descriptions

We work hard to ensure the product descriptions on our Site are as accurate as possible. However, we cannot guarantee that the descriptions are 100% complete, current, or error-free. If a product you receive is not as described, your sole remedy is to return it in unused condition, in accordance with our Return Policy.

Our Site may feature a "Quick View" option for certain products, allowing you to see basic details and add items to your cart directly. This is provided for your convenience. For comprehensive details, sourcing information, and full specifications, please visit the main product page.

Pricing Information

While we strive for perfect pricing accuracy on our Site, pricing errors can occasionally happen. Novarau reserves the right to cancel any orders placed for items listed with incorrect prices. If this occurs, we will notify you immediately via email. We also reserve the right to correct any errors in the stated retail price at our sole discretion.

Product Availability and Shipping

The Site may display inventory information to give you an idea of a product's availability. Estimated delivery times generally range up to 30 days from successful payment, but this is subject to change due to inventory shortages, severe weather, customs clearance, and carrier transit times. While we do our best, we cannot guarantee that an item marked "in stock" will ship immediately, as inventory fluctuates rapidly. In rare instances, an item may sell out between the time you place your order and when we process it. Should this happen, we will notify you by email and promptly remove the unavailable item from your order, issuing any necessary refunds.

Specific Additional Disclaimers and Obligations

In addition to the general disclaimers in our Terms of Use, please note that products purchased on Novarau: (a) may not include manufacturer warranties; (b) may not include dedicated support options; (c) may not include manuals or safety warnings in your native language; (d) may not be designed to meet your specific local jurisdiction's safety standards or labeling requirements; and (e) may not conform to your local voltage or electrical standards (requiring an adapter). It is your responsibility to ensure that the products you purchase meet your needs and can be lawfully imported into your region.

Taxes and Customs

You are solely responsible for any applicable taxes, customs duties, and import fees levied by the destination country, including but not limited to sales tax, value-added tax (VAT), and tariffs.