Privacy Notice

Welcome to Novarau! This website (novarau.com) is proudly owned and operated by LULU BEAUTY GLOBAL BUSINESS CO., LIMITED (referred to herein as "Novarau," "we," "us," or "our"). We are completely committed to providing you with an exciting and safe online shopping experience. Part of that commitment involves respecting and protecting the privacy of your personal information.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website and use our services (collectively, the "Services"). It also outlines the choices you have regarding your data.

By accessing or using our Services, you agree to the practices described in this Privacy Policy, including the transfer to and storage of your personal information in the United States, Canada, and/or Hong Kong. If you do not agree with these terms, please kindly refrain from using our Site.

What Information Do We Collect?

We collect information from and about you in a few different ways to make your Novarau experience as smooth as possible:

  • From Your Interactions With Us: We collect information when you make a purchase, sign up for our newsletters, create an account, participate in sweepstakes or surveys, or reach out to our customer care team. This typically includes your name, email address, shipping/billing address, and payment details.
  • Information You Provide About Others: If you send a gift or digital gift card to someone else, we may collect their name, email, and shipping address to fulfill your request.
  • Automatically on the Site: We (and our trusted service providers) use cookies, pixels, and similar technologies to automatically collect non-personal data when you browse our Site. This includes your IP address, browser type, device info, the pages you view, and how you interact with our emails. This helps us remember your preferences and show you products you'll actually love.
  • From Third-Party Sources: We may occasionally receive information from outside sources (like social media platforms, if you choose to link your accounts) to update our records and better tailor our offerings to you.

Your Tracking & Cookie Options

Certain parts of our Site require cookies to function properly (like remembering what's in your shopping cart!). By using Novarau, you consent to our use of cookies. Here is a quick breakdown of how we use them:

  • Strictly Necessary Cookies: Essential for you to browse the Site and use its features (e.g., keeping you logged in and saving your cart).
  • Performance Cookies: Help us understand how visitors use our Site so we can improve the user experience.
  • Functionality Cookies: Remember your preferences, like your country or preferred currency.
  • Targeting Cookies: Used by us and our advertising partners to deliver ads that are relevant to your interests.

If you'd prefer not to be tracked, you can opt out of third-party advertiser cookies by visiting the Network Advertising Initiative's opt-out page. You can also use the Google Analytics Opt-out Browser Add-on.

How Do We Use Your Information?

We use your data to provide and improve our services, specifically to:

  • Process, fulfill, and track your orders (including processing payments and arranging shipping).
  • Communicate with you about your order status, returns, or customer service inquiries.
  • Send you exclusive offers, newsletters, and tailored promotions (only if you want them!).
  • Personalize your shopping experience and show you content we think you'll love.
  • Protect our Site against fraud, unauthorized transactions, and security vulnerabilities.

Who Do We Share Your Information With?

We value your trust and do not sell your personal information to strangers. We only share it in the following necessary ways:

  • Corporate Affiliates: Within LULU BEAUTY GLOBAL BUSINESS CO., LIMITED and its affiliated companies.
  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processors, shipping carriers, and email marketing platforms.
  • Legal & Safety Reasons: When required by law, or to protect the rights, property, and safety of Novarau, our customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as a business asset.

SMS/Text Marketing (If Applicable): By providing your phone number at checkout, you agree to receive automated text messages from us (like order updates or cart reminders). You can opt out at any time by replying "STOP". We never share your SMS opt-in data with unaffiliated third parties for their own marketing purposes.

How Can I View, Update, or Remove My Data?

If you have an account with us, you can log in to update your details at any time. Alternatively, you can email our Customer Care team at service@novarau.com to request access to, modification of, or deletion of your personal data. We will promptly fulfill your request in accordance with applicable laws.

Your Choices Regarding Communications

Don't want to receive promotional emails anymore? No problem! You can easily opt out at any time by clicking the "Unsubscribe" link at the bottom of any marketing email we send you. You can also email us directly to update your preferences.

California Privacy Rights

If you are a California resident, you have the right to request information about how we disclose personal information to third parties for their direct marketing purposes. To make a request, please email service@novarau.com with "Attn: California Privacy" in the subject line. Please allow up to 30 days for us to process your request.

Children's Privacy

Novarau is designed for adults. We do not knowingly collect personal information from children under the age of 13 (or minors under 18 without parental consent). If we discover that a child has provided us with personal data, we will take immediate steps to delete it.

Security & Data Storage

We use industry-standard security measures, including Secure Socket Layer (SSL) encryption, to protect your sensitive data (like credit card information) during transmission. While we work hard to protect your data, no system is 100% secure, and we cannot guarantee absolute security.

Your data may be stored and processed on servers located in the United States, Canada, or Hong Kong. We only retain your information for as long as necessary to fulfill the purposes outlined in this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and your continued use of our Site constitutes your acceptance of the changes.

Contact Us

We believe in total transparency. If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, we’d love to hear from you:

Novarau (LULU BEAUTY GLOBAL BUSINESS CO., LIMITED)
📧 Email: service@novarau.com