FAQ

Frequently Asked Questions

Everything you need to know about shopping with Novarau.

🛒 Cart & Ordering

How do I add items to my cart?
  1. Simply choose your preferred options (like size or color) on the product page.
  2. Click the Add to Cart button. You’ll be smoothly routed to your Shopping Cart.
  3. Need more or less? Adjust the quantity right next to the product image. From there, you can either keep browsing or head straight to checkout!
Can I modify or cancel my order after placing it?

We process orders quickly to get them to you as fast as possible! If you need to make a change or cancel, please reach out to our support team immediately. While we can't guarantee modifications once an order is in the fulfillment stage, we'll do our absolute best to accommodate your request.

✉️ Support & Contact Info

How can I get in touch with customer service?

We’re always here to help! Whether you have a question about an order or just need some advice, feel free to reach out:

Please allow 24-48 hours for our team to get back to your email inquiries. We appreciate your patience!
What is your official company information?

Novarau (available at novarau.com) is proudly owned and operated by LULU BEAUTY GLOBAL BUSINESS CO., LIMITED.

We are dedicated to bringing you the highest quality products with an exceptional shopping experience.